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Businiess name:
Avalanche Entertainment
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Review by:
citysearch c.
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Review content:
Dear potential Avalanche Entertainment Client,\r
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As reviews and referrals are a large part of our business, please understand that the review below is missing some key elements as to what is true and what has been fabricated. We ask that you please see the review below and then scroll back up to this response as our reputation is very important to us!\r
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Yes, the client did hire a DJ that left before the event date occurred. The reality is, we don't ever plan for this, but as the original DJ is no longer available to work a DJ event, we had to use our resources (other djs in the office) and do what it takes to take care of the current Client.\r
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Where things are not true is the amount of email correspondence said below. We, as a company, took the initiative to advise them of the change on February 22, 2010 (for the event dated September 25, 2010).\r
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The ONLY response (both voice and email) was on June 24, 2010 stating that they would like to have their deposit back. As an industry standard, all deposits are non-refundable. The client then decided to post the following review.\r
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Please decipher at your own leisure, but please let us inform you that we're a company built on integrity, professionalism and values. We take great care of our Clients and with that, it's proven:\r
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*We are the only DJ and entertainment company in Atlanta to receive the ""Best of Weddings"" from TheKnot for 4 years in a row.\r
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*We're the first company in the State of Georgia to be a part of the American Disc Jockey Association.\r
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*We received ""Best Music & Entertainment"" Fox 5 Atlanta's Hotlist.\r
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*We received the 2010 Bride's award from Wedding Wire.\r
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*We have dozens and dozens of event venues that refer us.\r
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The list goes on. The fact of the matter is, we lost a DJ and did our very best to let the client know. Is this the first time said situation happened in 10 years? Of course not. And it won't be the last. But the most positive piece of information we want potential Clients, such as you, to learn is that if your originally booked DJ isn't available, isn't it nice to have the back-up support Avalanche Entertainment provides?\r
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Thank you for reading. We appreciate the opportunity to reply to Client feedback.
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