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Businiess name:
Lenart, Thomas D, Md - Children's Eye Doctors
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Review by:
citysearch c.
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Review content:
This is in response to the 7/30 and 7/21 reviews below written by the same person in order to get more effect on the web site. It is of note that this patient did not even see Dr. Lenart but another doctor in our office. It is the office policy to charge a no show fee for patients who miss their appointment without any type of phone call. This is a common practice among doctors and dentist offices. Patients are informed about the no show fee on the registration form, web site, on hold messaging and the courtesy reminder call about the appointment. We accept calls up to the time of the appointment. Even after the fact we will waive the fee for urgent situations. In the event that someone ""just forgets"" or ""got confused"" leaveing an open appointment that could have been filled by someone on the waiting list or who really wanted to show up, we charge a $25 no show fee. In this instance, the patient called after they missed the appointment to reschedule for another day. We document all no shows, reschedules and cancels in multiple places.
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