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Businiess name:
Better Business Bureau of Southern Colorado
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Review by:
citysearch c.
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Review content:
Rated a “C-minus” by the Better Business Bureau, A Bargain Appliance is anything but “a bargain”. This is why:\r
1) This is not a local company, and you do not get local service. It is not even an appliance dealer or repair service…it is simply a firm that is located Woodstock, GA that advertises and contracts work out in cities all across the nation. The phone number you think is local is actually forwarded to the GA office. Advertisements may be listed under several different names such as “A Bargain Appliance Repair”, “Home Partners”, “Appliance Repair of (your city)” or something else.\r
2) For labor, they simply send a technician to the site, do the work, and then collect from the customer. There is no contract nor invoice to detail what work is to be done nor what work was done. (In my case, the technician simply left a generic receipt at the job site with the amount charged…no name or phone number to be contacted in case of a problem.)\r
3) If there is a problem, it will take you numerous calls to the home office to get any response. Neither leaving messages with a person or a message machine will get results for days or weeks.\r
4) If there is work unfinished or not completed correctly, the technician may return to correct the deficiency but not without demanding an additional trip charge (even though it may be his fault).\r
5) Whether or not the main office is able to admonish the technician or force him to return and complete the job properly, they will refuse to do it, and you’re stuck with the company charging your credit card for the original service, but you still have the same problem before the technician came, and you’re out your $$$s.\r
6) Attempts to work out a conflict with a supervisor are fruitless…the answer will be, “…no refunds will be issued.”\r
7) There is no agreement between their web advertised warranty of 1 year and their independent contractors who may have only a 30-day warranty on labor or parts.\r
8) There are too many other reviews posted on the internet (now including mine) of dissatisfied customers. \r
9) Do NOT believe their web site that claims, “100% customer satisfaction guarantee.” \r
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