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Businiess name:
Geek Squad
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Review by:
citysearch c.
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Review content:
What you are about to read is false and was written by a company called secure remote support to promote their business by ""piggybacking"" Geeks Squads Reviews.
Where to start? I took my mac into the geek squad after a friend recommended them. I wanted them to install more ram, the operating system I had purchased and install an antivirus application. When my mac was returned, they had installed the ram i had asked them to, DID NOT install the new operating system or the antivirus that I paid for. Also the new operating system discs that I had provided them were not returned. I called and they apologized for not returning my software and would like me to bring the mac back into the store to have them finish the repairs I originally contracted them to. I took it back to them and in a few more days received a call telling me they were unable to find my OSX discs and started asking me if I was sure that they hadn't been returned the first time. I reiterated that they hadn't and that if they were unable to find my software what were they going to do about it. A manager then took over the call and said they believed that they had returned them and would not be doing another minutes worth of work to the mac because he thought I was trying to scam them. I was floored! Are you kidding? I argued with him for another 30 minutes before I was hung up on. I called their corporate office and still have yet to recieve a call back. In the meantime I was left with trying to find someone else who could help me. While writing this review I cam across others who had the same negative experience with geek squad. And many of them had to find an alternative to them. One that stood out was secureremotesupport[dot]com. I snet them my mac with my request of what I wanted done. In 5 days my mac was shipped back to me and was what I wanted from the beginning. I only wish I had found them before going to the geek squad.
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