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Businiess name:
Dirty Little Secret
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Review by:
citysearch c.
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Review content:
I started going to DLS a few years ago and haven't been in about a year. I called to schedule an appointment with Shannon (who is GREAT, by the way) and when I asked the guy who answers the phone if she still worked there and about her availability, he kind of snorted and asked if I'd even been in to see Shannon before. I said I had, he asked my name and when I gave it to him, he told me in an accusatory tone that my name wasn't coming up in the computer. As if this somehow changed Shannon's availability or the extent to which I am welcome to see Shannon. He gave me two available times to see her on a day when I could make it, 11:00 or 1:00. I opted for the 11:00 and wondered when he was going to ask me what I needed done at the appointment. He rudely stated ""ok, we have you down for a haircut only at 11:00"" and I told him I needed a cut and color. He again snorted with exasperation and sounded angry when he said that we would then have to go with the 1:00 appointment. \r
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I was hurt and angered after the call and it's been bugging me to the point that I canceled my appointment. Shannon does a great job and I've not only enjoyed her skill, but her company. However, I refuse to be treated poorly by someone who seems to think he's a member of a ""cool guy"" club that nobody else can join. When your business depends on people coming through the door, the person on the other side of that door should not make those customers want to walk away because they've been disparaged. \r
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Shannon-I'm so sorry and I'll miss the great cut and color thing that we had going on, but I know I'll find another who doesn't have such a unsavory character manning the phones and the front desk.
Pros: Great haircut and color!
Cons: Receptionist/Scheduler is rude
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