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Businiess name:
Dirty Little Secret
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Review by:
citysearch c.
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Review content:
I want to try and be as positive as possible -- because my hair cut and color were fantastic -- but I am now looking for a new salon because I just couldn't take the ""receptionist"" and issues with appointments anymore! My hair has never looked better because I finally found someone who knows curly hair. However, after having to cancel my last appointment due to an illness that swept my whole family, I have been unable to reschedule. No one will return my calls, and I can't seem to get anyone to answer the phone when I do call. The receptionist is not friendly and always seems to be in a hurry and just plain irritated at times because he has to ""deal"" with you. I realize that if I tried to call several times a day that I could probably get a live person to answer, but now it has become awkward and embarrassing and I have decided that I will just move on. I didn't like the location, and the salon itself seemed dirty to me -- not ""hip"" as others have stated. A couple of times they were having issues with their computer and their appointments were lost. It seemed like every time I went in, there was some issue going on -- not professional! I realize that stuff happens, but not apologizing, or at least recognizing/validating the situation is also not professional. I know this may sound irrational to some of you, but I just didn't get a good feeling when I was at the Dirty Little Hair Salon. I guess maybe the opening of their day spa has caused a few little hiccups and maybe the issues with the appointments will get better. The actual hair services I received were the best I have ever had. Unfortunately, I will have to move on because the negatives of the salon outweigh the positives -- it is just not worth it to me. Honestly, I felt dirty after going to the Dirty Little Hair Salon -- a very fitting name.
Pros: Hair stylist's know their stuff
Cons: Poor customer service
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