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Businiess name:
Burt Brothers Tire & Service
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Review by:
citysearch c.
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Review content:
- Stopped by on Wednesday and spoke to BRIAN...He quoted me $760 bucks for some continental tires, but had to order them and the y would be there Thursday at around 1pm.
- I didn't get a call by 2pm on Thursday so I decided to call them. I called them up and was told that there was a mistake and they got the wrong tires delivered and if I want them to send a courier to get them. I told them that they don't have to do that for me! I was told that the tires will be there guaranteed on Friday at around 1pm.
- I got a call on Friday at around 1:30pm telling me that my tires are there. After talking to Terry for a bit, it turned out that those were not the tires I ordered! He assured me that he would look into that and would give me a call back shortly. He never called so I ended up calling them again. I got Terry on the phone again and he guaranteed me that the tires would be there later today!
- I finally got a call at around 4pm telling me to come down there and have my tires installed. I got there 5min later, spoke to someone at the front desk and was told that they are sorry and gonna make sure it getting done fast! Ten minutes later Terry came over, introduced himself and told me that they checked the alignment and the TOTAL IS GONNA BE $1140!!! I knew something wasn't right when he told me that they already had checked the alignment and that it was ok?! The tires are worn out badly on the inside BECAUSE the alignment is off!! However, I told him right away that this is not what BRIAN told me!!! He called BRIAN, spoke to him, telling me that Brian doesn't remember!!! He offered me some cheap as Tires instead and I said NO! I told him to take the new tires off because I was not willing to pay that much more from what I was quoted! It turned out that they never put the tires on!!! Why would someone not start the work, telling you that they did though, unless they are expecting you to not pay?! And why would someone not pay, other than knowing that they got ripped off?!?!
Long story short: The place is TRYING TO RIP YOU OFF!!!!!!!!!!!!!!!!!!!!
Pros: Local - if you call that ""Pro""
Cons: Liars - Try to ripp you off!
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