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Businiess name:
Mary Mac's Tea Room
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Review by:
citysearch c.
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Review content:
I have traveled throughout the state and country and I have NEVER experienced the amount of disrespect and poor customer service I witnessed at Mary Mac's. I personally went to Mary Mac's on previous occasion and my experience was very well during those times, so when my family and friends came into town I suggested Mary Mac's. I must say I am thoroughly disappointed and ashamed with the service we received. Our waitress (Sylvia) was the most rude and unprofessional person I have ever encountered! We waited an hour and a half before our food came; we received no refills on drinks, while other customers who arrived after us received their food and drinks before us. It was apparent that she did not want to serve our party and instead of being professional she chose get very hostile, talk back and get loud with several of my family members. I have never witnessed nothing like it in my life!! As much as I would like to hope this type of treatment was not a racial issue, I am sad to report that in this case it was evident that it WAS! The manager was called and complaints were made and instead of managing his employee while she continued to be disrespectful he chose to send all the African American staff to continue waiting on our party, which was a further insult. The food was NOT good and it was rushed to appease us. The food was not hot and it lacked seasoning. I thought we had come so far in learning to accept all. A word of advice to Sylvia and the rest of the Mary Mac's staff, who agrees with the way we were treated, please be careful on how you treat and talk to people...#1 It's the right thing to do and #2 You have no idea who was sitting at that table and when you might cross paths again. I am truly disgusted and I will not be going back!!!!!
Cons: Service
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