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Businiess name:
Manhattan Movin Movers
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Review by:
citysearch c.
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Review content:
Maybe I'm asking too much from this salon, but from the moment I booked the appointment, I was served a big ole plate of attitude!
First and foremost, if it weren't for my assistant texting me a reminder the night before, I would totally have forgotten about my scheduled appointment with Avant (hello!!! a confirmation phone call the day before would have been nice)
When I entered the salon, I was told to wait in the reception area and my stylist would be with me shortly. 10 minutes went by and no one offered me a beverage (I could see other clients with them) nor an explanation as to why I had to wait... finally, an apprentice came over and let me know that she would be doing my shampoo. She was sweet, however, that was the lousiest shampoo I've ever received and my neck wasn't supported at all during the process.
I was escorted back to the reception area where I waited for another 20 minutes...my appointment was scheduled for 10:30am and it was now 11:10 and I had yet to see or hear from my scheduled stylist. At this point in time, I requested to speak with the manager and informed her that I was very displeased and that I needed to have my hair blown dry, as I had meetings to attend. She hustled up an apprentice and I was taken to her station.
About 5 minutes into the blowdry, my scheduled stylist made an appearance and said that she would take over from there (I wished that I'd have stayed with the apprentice)...to make a VERY long story short, I received the ABSOLUTE WORST blowdry I could ever have had; my 9 year old nephew could have done a better job!
I've got a full head of great hair...I don't know how she managed to do it, but I looked like a frizz ball with flat hair. Although the service was comp'd, I tipped the stylist $10 and called it a day...in hindsight, I overtipped by $10...not being a b*tch, but the moment I stepped out of the salon, my hairstyle collapsed into a stringy Aveda product mess. NEVER AGAIN!
If you are seeking a salon that doesn't know the first thing about VIP customer service, this is the place for you!
(PS.........I didn't even think they deserved 1 star....but this website forced me to give a rating!)
Pros: Got a compliment from an apprentice on my outfit
Cons: Everything: customer service, quality of service, lack of...
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