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Businiess name:
Desoto Cab Co
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Review by:
citysearch c.
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Review content:
When I 1st started using DeSoto - I had GREAT service. I was given a ""VIP"" # to call to bypass their main line, and was told that if I didn't have a cab within 10 minutes to call and they'd rectify it. For a while - that was true (like clockwork). I spent literally HUNDREDS if not THOUSANDS of dollars cabbing with them.
Then about 2 months ago, the service got shoddier and shoddier - cabs no longer take 10 - 15 minutes - they now take an average of 20 - 40 minutes to arrive, IF THEY EVEN ARRIVE.
Today I ordered a cab to my office, and after 20 minutes - never arrived, so I called and asked what was going on. They said ""The cabs are all waiting at Caltrain and don't want to take phone orders"". Oh really now? Cherry picking your fares when a well respected customer who has done major business with you called for a cab?
Guess what...no more business from me DeSoto - you're awful, your customer service is atrocious, and your policies are garbage.
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