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Review content:
I have never written a review online before. After my experience here last night, I had to let other people know. \r
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The server was great, hence the one star. The hostess and manager were so immature and unprofessional, it really ruined the entire evening. \r
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The food was over cooked and flavorless- I wonder how many things they actually make as opposed to what they buy from Sysco or US Foods? I am sure they don’t make the blue cheese dressing, the lasagna, frozen salmon, the list could go on forever. The prices...for pasta?!? \r
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First of all, we had a reservation for 10 people which was made in advance. When making the reservation we stated that it would be for 7 adults and 3 kids...2 booster chairs and a highchair. When we walked in the hostess couldn't have been more clueless. She had no idea about the res. even after we had called twice, and then made us feel as if we were inconveniencing her because of the kids. We were seated next to a table that was dirty and remained dirty the whole entire time we were there. \r
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Then we tried to order a hamburger for the kids, which they don't offer. Oh, they have it on their lunch menu, but you can't have it for dinner. \r
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After the server agreed about the fact that it was so ridiculous, the manager came over and attempted to “help” us understand their “policy”. Andrea came over to the table and said, “so is this the hamburger guy!?!” so loudly it was almost comical. It was as if she was trying to draw attention to me and herself from everyone in the restaurant. It felt like a circus routine. She was the ring master and the star of the show. She then proceeds to explain to me they “can’t” do it because after lunch they break everything down and it’s put all the way in the back of the walk-in. So, “they can’t even get to it.” How big is there walk-in? They also break down the “flattop” grill after lunch. As if they couldn’t cook a burger in a sauté pan. “Welcome to the best in hospitality…” as it says at the top of their website, is that a joke? \r
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I own several restaurants in NYC. It is almost always disappointing eating outside of the city. I know it may come off as a bit arrogant, but I say that because the level of competition is so fierce that if you are even slightly bad, you close. Hospitality is king. If selling burgers at your restaurant at night is a bad idea to you…then have two menus. But don’t be cheap and have one menu where people can see you have burgers during lunch, but don’t want to offer them at dinner because you are trying to better than you are or because you are trying not to lower your nightly check average. Everyone gets it, you are not some genius. The server confirmed that she had that problem explaining it to other customers all the time. Shouldn't restaurants being bending over backwards to take of us in this economy? What burgers are too low class for dinner? Why is everyone in the place wearing shorts? The place is amatuer hour. \r
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I spoke to Andrea after the disappointing meal. I thought she might want to control the level of her voice when speaking to a customer, but she became defensive and later claimed to have a hearing problem. She said that she worked in “the best restaurant” in Monroe. Maybe that means a lot more to her than most people. Obviously, she already knows everything. If this place wasn’t in Monroe, it probably wouldn’t be open, that’s how bad it is. \r
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Spend your money elsewhere, I know I will
Pros: server was understanding
Cons: mgr, hostess, overall hospitality
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