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Businiess name:
Eastside Exterminators
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Review by:
citysearch c.
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Review content:
We have lived this area our entire lives and I have never written a negative review (or any review, for that matter) but the experience we had with Eastside necessitates I do so. Eastside’s proposal for the work to be done at our house was intentionally disconnected (a stack of papers) and confusing, employing a mix of separate proposals from separate companies and for separate activities it would be reasonable to believe are included in what is made to look like a summary base bid. But, it turns out, there was no summary proposal statement and their intent appears to be to trick the customer into an up-sell for over-priced service with unsupportable basis.\r
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We discovered this after the work was begun but decided to go forward anyway as they were already done with the first phase of the work (big mistake) only to find, after we again thought the work was complete, that “maintenance work” that we had not requested (basically putting traps out and checking them every 3 months or so for a ridiculous fee) was also a hidden up-sell when an unexpected invoice showed up. We told them we would pay for what had been done (come and get your traps!) but they insisted they be paid for work for the next year (or something like that).\r
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The amount they want to bill us nominal (especially when compared to the overall price we paid) but we will not roll-over this time. It is about our responsibility to stand up against unscrupulous businesses and business practices.\r
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Stay Away!\r
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