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Businiess name:
Aveda Institute New York
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Review by:
citysearch c.
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Review content:
I was excited about finally getting a chance to try the Aveda Institute and scheduled an appointment for a week in advance and when the day finally came around, I went in. The school was closed however and I am guessing because of the weather (snow) but when I called ahead there was no message about the closing, and since someone had called the day before to confirm my appointment, I thought maybe they would call as well and say they would have to resechedule because of weather. But no. Businesses were open that day even with snow but I guess since it was a school, they close without notice? Anyway, I called the next day to reschedule and they found a time the following week.\r
I was told a pretty late time, 7:45pm but if that was all that they had, I was fine with it. I have had a few friends who liked their experiences here. The week of my appointment, no one called to confirm, I went in anyway and when I arrived they told me that they only had appointments at 7:15 and that I was not even on their schedule....oh and unfortunatly it was too late to start a haircut. I was pretty upset at this point and found it pretty unreliable and unprofessional. When I declined making a 3rd appointment, I was told a manager would call me the next day, but as you might have guessed, no manager actually called.
Pros: Products
Cons: Unreliable appointments, lack of communication
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