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Review content:
I have been going to the institute for about a year for a haircut and single-process color. I almost always had a good cut and the color was what I asked for. But the last time I was there, not counting the most recent, this weekend, the cut and color were all wrong.
The student gave me permanent color instead of the demi I asked for, and it turned out way too red. This bothered me a lot because I bring my own color formula so I get what I want. The student obviously mixed it wrong -- perhaps on purpose, b/c her portfolio showed a lot of red hair. Plus the cut wasn't what I wanted, so I mentioned it, but the student pranced around and told me I looked ""runway."" I waited two months for it to grow out a bit and went back this weekend for a trim. I pretty much got what I asked for, cut- and color-wise.
The biggest downside to the institute is the time. For a cut and color, I have to plan on about three hours. Though the $65 I pay for both (plus tip) is excellent, I recently decided that I'm tired of telling a new person every time what I want, and may need to find a permanent stylist at a regular salon, even if I need to pay more.
Bottom line -- if you have the time, want to save money and don't mind a new person every time who only might give you what you want, this is the place to go. Call ahead, as appts. are difficult to get (plan to be on hold for a while). As an aside, I had a facial at the institute once, and it was great, good price too. Plus, the full line of Aveda products is available.
Pros: Price, products, sometimes great cut/color
Cons: Takes hours, not always good cut/color
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