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Businiess name:
Wally's Wine And Spirits
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Review by:
citysearch c.
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Review content:
I placed an order with Wally's as they were one of the few companies that carried several obscure cocktail ingredients that I needed. Shortly after placing my order I received a phone call stating that my order had been ""destroyed"" and that if I wanted to replace my order it would come out of my pocket, but I would still be responsible for paying for my ""destroyed"" order that was never delivered. Further, I was not provided with any evidence or description as to how and when it was ""destroyed"". They then threw some salt in the wound by telling me they would pay for the cost to reship a replacement order, presumably with the same company that ""destroyed"" my first order. I asked them how many orders would I have to pay for before I could be guaranteed safe delivery. Unbelievable!!! At this point, I would feel more comfortable dealing with some internet scam outfit from Nigeria than Wally's. It was like being the butt-end of a candid camera routine without a camera and being out of pocket $150 at the end of the skit. How does this company stay in business??? I will update my review in the event they step up and make things right. If not, I would seriously reconsider ordering anything through this company, unless you have money to burn and are feeling especially masochistic that day!!! Buyer certainly beware here!!!
Cons: customer service issues
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