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Businiess name:
Village Mobil
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Review by:
citysearch c.
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Review content:
The manager named Tanja here was laughably coarse and rude with me when I approached her about forgetting to get change for a fifty a day and a half before. I didn't realize this until an hour after the transaction where I was an hour away from the gas station for the night. I wanted to go in person to resolve the problem but was told the next day that the manager wouldn't be available until a day after.
She refused to even see me at first, telling her messenger employee that ""We don't take fifties on third shift"". When I insisted on seeing her, I began by talking with a smile and saying ""I'm sure this is all just a misunderstanding, but..."" However, from the beginning, she only wore a grimace. She ended up screaming at me and offering threatening body language. This mostly resulted after I calmly and politely, albeit uninformed-ly, stated that ""I don't want to make this a legal issue"". She responded with ""Make it a legal issue!"" She began moving closer to me and screaming variations of ""I would have heard if there was an overage!"", repeatedly interrupting my offered words. I ended up walking away almost in tears.
All I wanted was some resolution, even if it was a polite ""I'm sorry but we just can't prove this and legally refund you"" or something along those lines. Although, I am now convinced a third-shift worker (on Saturday night/Sunday morning) whose name I think is Peter stole the money and put in a twenty (what I wanted on pump number two) for me. This lady Tanja could have offered a customer at least some professional words but, instead, became aggressively defensive, belligerent, mean, unprofessional, and showed a lack of managerial or simple social skills, or simple moral skills.
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