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Businiess name:
Jeremy Restaurant & Bar
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Review by:
citysearch c.
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Review content:
READ THIS if you’re somebody who wants to avoid a BAD EXPERIENCE if you believe that a restaurant should have the basics (forks, knives, a table which doesn’t tip over) and if you believe that customer service should be exemplified at the top. \r
In short, six of us tried to have dinner at Jeremy’s and were stuck at a table that had more knives under it (wedged between the base and the stem)than on it. The purpose was to prevent the table from tipping over. The owner (Paula) knows this is a problem because she’s already ordered a new table. It’s on back order since four months. Why she doesn’t remove the table is still an open question. The fact that it’s on back order also doesn’t help anybody who’s actually sitting at it. And the fact that we mentioned it to her made us in her words “obnoxious”. When we asked several members of her staff (Paula was too mad at us for bringing up the issue of a broken table which she already knows about) if this was a known problem, all of them said, “we know, sorry” (Paula couldn’t get that far).\r
While the food was good and the service not bad, the table prevented us from actually being able to eat our dinner. It wobbled back and forth so much that we thought about taking turns cutting our food as to not apply too much pressure at once in the fear of having it break. \r
Had Paula offered anything (a bottle of wine, a dessert…here are some ideas for future incidents), we would have felt a little taken care of. Sorry Paula, you really missed out on an opportunity to take the feedback and try to make it better. But it was clear from your inability to actually listen, that customer service is not a part of your DNA.\r
Had we sat at another table, this would have never happened. But we did. And you might get stuck there too. So in order to avoid a negative experience, I strongly suggest taking your money somewhere else so you can enjoy a meal with all of the basics included – customer service and a stable table being two of them. \r
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