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Businiess name:
Domo 77
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Review by:
citysearch c.
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Review content:
I had a very bad experience here this weekend.\r
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I have been to Domo 77 a lot. It is near my house and has pretty good Japanese food. I have always had a pretty good experience but have always thought their customer service could use some help. After my experience this weekend, I feel that they need a new owner...\r
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My parents had a Groupon and my fiance and I had a Groupon. We got sat with another couple that had a Groupon. We ordered our drinks from the waitress and then the owner of all the Japan 77 restaurants came to take our food orders. After we that each couple had a Groupon, he told us that he does not accept more than one Groupon per party and that we could either ""eat his good food or go home and eat."" He continued to yell this at us every time we opened our mouths to speak. I do not think he understood that my fiance and I are completely separate when it comes to payment. My fiance went to go talk to him to try to explain the situation and he got very mad and walked away while my fiance was in mid-sentence. My mom went to see what was going on and he came back to my fiance to continue to yell at him. I went out there to see whether we could stay or not and I tried to talk to the man but he told me that he did not care what I had to say and waved his hand at me to leave. I felt extremely disrespected.\r
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I can't believe that people are able to run businesses this way. You should never tell your customer to either eat your good food or go home. I also cannot believe that he batted his hand at me and told me that he did not care for what I had to say. If you, as a business owner, are losing out on Groupon so badly then you should not be participating in it. Also, the Groupon deal said only one Groupon per table which would not apply to this style of eating, as multiple parties sit at the same table. A good business owner would have explained that he does not generally allow Groupons to be arranged this way but would let it pass this time since the customer was not aware, NOT tell their customers to go home and eat!\r
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Domo 77 treats their customers terribly! As you can see from previous reviews, their customer service is bad even from the owner. DO NOT EAT HERE. If you want a better experience and better food, go to Benihana off of Butterfield Rd.
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