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Businiess name:
Charleston Rickshaw Co
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Review by:
citysearch c.
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Review content:
I had a similar experience with the reserved wedding rickshaw not showing up on time...\r
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My husband and I had a horrible experience on our wedding night with the Charleston Rickshaw Company. We had the perfect day leading up to our send-off and had reserved a rickshaw a few weeks prior (and paid in advance) as we thought it would be a clever way to exit our reception. \r
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In the days leading up to the wedding, my wedding planner followed up with the owner of the company, Sean Nemtiz, to ensure that the rickshaw would be present by 10:50 for an 11:00 pm departure. He assured her that everything was all set and that the rickshaw would be there by 10:50 pm. \r
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At 10:50 on the night of the wedding, our wedding planner walked outside our reception venue to find no rickshaw in sight. She proceeded to call the company in which their response was that they were having problems with the rickshaw but that it would definitely be there by 11:00. At 11:00, she called again, only to hear that it was “on the way and that there was nothing he could do about it.” Our planner very calmly explained the situation to him (that the wedding guests were waiting outside wondering what was going on) and he made it very clear that he did not care. \r
At 11:10, she called again and was told that the rickshaw was there when in fact there was no rickshaw in sight. Finally, when she called the last time at 11:20, he said the rickshaw was just down the street and about five minutes later we finally were able to see the flashing bike lights making its way slowly down Broad Street. \r
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We understand that problems happen and everything can not always go perfectly, but the whole point of our wedding planner giving the company her cell phone number was so they could reach her if there was a problem. Had they made her aware that the rickshaw was going to be late, she could have kept our guests upstairs dancing and having a good time until it arrived or arranged another form of transportation. Unfortunately because of the long wait, many of our guests ended up leaving without seeing us off as they had other cabs reserved and, quite frankly we didn’t know when and if the rickshaw would ever arrive.\r
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Sean was fully aware of the situation and never once apologized or tried to make the matter better. An apology goes a long way and he seemed extremely bothered and aggressive when my mother contacted him the Monday following the wedding to verbalize her disappointment. All we really wanted was an apology and we received nothing from him but sarcasm and a very bad attitude. \r
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For all the brides out there (or for visitors traveling to the area) I highly encourage you to look elsewhere when booking your rickshaw. There is a great company—Charleston Pedicab (843-577-7088) that does a fantastic job and will actually pick you up when they say they are going to. Sean and his fleet could stand to learn a lesson from them and a lesson on how to run a good business. They are failing in all aspects and should be avoided at all cost.\r
Cons: Too many to list
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