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Businiess name:
Chinatown Ice Cream Factory
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Review by:
citysearch c.
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Review content:
I recently placed a phone order for a custom cake. However, when we went to go pick up the cake, it was nowhere to be found. The manager had the order ticket but no cake. As a replacement, the manager said that he had 2 smaller cakes of the requested ice cream flavors. However, he charged us for 2 cakes which cost more than the original price for the 1 larger cake. Since this occurred 2 hours before our party, we had to pay the additional cost. It seems quite unfair to pay for 2 cakes when it was the store's incompetent service that created the situation. I would have been satisfied if we had paid the original price for the 1 larger cake in exchange for the 2 smaller cakes. However, the poor customer service left us all feeling extremely unsatisfied and angry. So to all of you who are planning to order a cake from there, beware of the store's incompetence and the poor customer service.
Pros: Wide selection of ice cream flavors
Cons: Extremely poor customer service
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