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Review content:
Let me start by saying something nice, this place is absolutely beautiful especially the outside of this hotel where it has beautiful lighting somewhat like a Las Vegas resort. (I'm sure the people living near by wouldn't agree)\r
But there is where the nice part ends. I have not stayed at the hotel but have eaten at their restaurant twice, the second time was a bigger disappointment than the first.\r
Yes the place is decorated beautifully. It has the look of a luxury resort. However, the management and staff are absolutely lacking in customer service. I'm not sure what the problem is, but it sure was evident during my experiences there both times. .\r
The first time I was very impressive by the looks of the room, it was flashy (perhaps a bit over-done, but flashy never the less) . We were a of four, and each one of us complained, not only once, twice, or three times but constantly, throughout our dining experience. If it wasn’t one thing, it was another the service was truly poor to the extent of being laughable. After waiting for almost an hour, I was finally served my salad which was not at all what the menu indicated. Instead of the ingredients listed on the menu, all I got was grilled chicken and romaine lettuce. Not even one drop of dressing. After complaining, I waited another 20 minutes before I got the run of the mill ordinary store bought dressing. The small order of fish was dry and much too much overcooked. With one glass of wine each, the bill, for two, came out to $125. Before the tip. We would have been better off going to the diner on the main street of Long Beach, our meal would have been more enjoyable and much cheaper. The waitress was young , and inexperience as the rest of the help there seemed to be and obviously not responsible for what was coming out of the kitchen. However, everyone was complaining to her. I actually felt bad that everyone was taking out their frustration on her. I don’t think I saw a happy customer there as far as the eye could see!! Chef Gordon Ramsey would have had a heart attack if he saw the service here.\r
It’s such a shame, I’m sure there was big time bucks put into this place. . Hopefully, in time, they will get their act together. But for now, in summary head to your local diner for a better dining experience \r
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