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Businiess name:
Rhode Island Web Design
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Review by:
citysearch c.
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Review content:
I contacted Public Sound because they are listed as the preferred service center for JVC HD TVs. I think they earned that designation because NO ONE else has more experience with JVC or wants JVC's business. Other places refused to come to my house to check out my problem.
So the appointment scheduling went well, they told me what the visit would cost and that that price would be applied to any repair; then it went down hill.
The window the provided was 8:00am to 12 noon. The Repair Tech showed up late. I showed him the issues I was having and his first inclination was to try a soft reset (makes sense) but pressing a series of keys on the remote. Problem 2, he does not know what the key sequence is and has to call the office. OK so he's not an expert on this brand of TV, he admits to being a Sony expert, doesn't do much work on JVCs at all. Interesting, why the heck did they send him then. He keys the sequence and tries it repeatedly to no avail, he can't get the service menu to appear. According to him it must be the HD board so he recommends thay take the chassis out of the TV bring it back to the shop. At this point I am speaking with the office to find out what this will cost me. Reapir will be $229 plus parts, so I agree.
They have the TV for 10 days and never call me. I call to get an update and I'm told the board is bad and needs to be replaced (it's 15 months old, warranty has lapsed). The cost of the part is almost $350, I can deal with that, however, suddenly my repair cost is not $229 any longer. I eventually get to speak to the manager to agrees to honor the $229 labor cost. I'm still not convinced I want the repair done since I've lost all confidence in them by now. The manager assures me the part is in stock and the repair would be done in about a week.
It will take 5 weeks from the time they took the TV until the day they return it, assuming they don't miss the new dt.
PLEASE DO YOUR SELF A FAVOR, NEVER USE THESE GUYS.
Pros: Easy to schedule appointments
Cons: No follow-up, prices change, they don't deliver on promises
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