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Businiess name:
Spitzer's Corner
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Review by:
citysearch c.
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Review content:
I've been to Spitzer's Corner twice and I think I agree with some of the previous reviews that the service can be hit-or-miss. My first time there 2 months ago was an excellent experience. We drank great beer, ate delicious food, and enjoyed the pleasant ambience that this restaurant/bar provides. The service was okay that time, given the bustling late-night crowd. But last night was a different experience: our waiter was unattentive, bouncing back and forth between the front and back areas, and rarely checked on us. We repeatedly sat with empty beer glasses for 15 minutes at a time, with nary a server in sight. 70 minutes after we ordered our food (and it still had not come), I finally got up to speak with the manager. At least he was responsive and listened to our gripes. After discussing the unacceptable service issues, we were treated great the rest of the night and our food came out within 10 minutes (a supposed miscommunication with our waiter caused our food to be delayed... still, that didn't account for the lack of service with our drinks). It seems like the service has declined in the past month or two -- other people who left reviews said similar things... that service used to be good, but lately it's just not up to par. What did give me a little reassurance was that the manager responded positively to our complaints and took care of us after we spoke with him. He was professional and understood our frustration, and he offered to knock something off our bill as a courtesy -- as someone with restaurant experience, I know that he handled things right. Our food ended up being delicious, and a new server was constantly checking on us, refilling our glasses frequently. That's how a restaurant should be run, and even though the service was appalling at first, I am giving Spitzer's Corner 3 stars and I will likely return -- the beer selection is fantastic ($6-$8) and I just can't get enough of the grilled cheese w/ tomato chutney.
Pros: Excellent Beer Selection, Delicious Food, Reasonable Prices, Great Ambience, Responsive & Professional Manager
Cons: Spotty Service
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