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Businiess name:
Carl's Pizza
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Review by:
citysearch c.
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Review content:
We decided to order a pizza from Carl's at 8:45 pm on a Saturday Night. Now, I am sure they were extremely busy with it being the weekend and a Bronco's game in progress. We were given no estimated delivery time. We waited until 10:00 pm before we called again to find out the status of our order. The lady told me only that it was ""on the way"" before she hung up on me. The pizzas finally arrived at about 10:15. The driver made no mention of the wait, did not offer an apology, nor did he thank us for the fairly decent tip (which would have been more had I seen my dinner in under an hour and a half). I opened the boxes to finally eat and the pizzas were BURNT. Now, I am not talking burnt as in a well-done bake, I am talking BURNT as in unedible foodstuff that was black with carbon. They even smelled burnt. I called back and the manager got on the phone. He asked for the address and said he would be ""right over."" We live about three minutes away. We waited until 11:00 before I decided to drive over and get our money back. The manager offered no apology and made no effort to smooth the situation over. He handed me cash and walked into the back. That was it! To top it off the new pizzas weren't even on the way. I can only imagine that they were going to keep our money, leave us with a burnt dinner, and hope the issue would be dropped. My advise, pick your pizza up and check in the store. The food is pretty good, but I will never deal with them again. There are too many good pizza places in north denver (i.e. Parisi's, Proto's, Gaetano's, etc...) to deal with this level of customer service.
Pros: Decent food
Cons: Everything else
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