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Businiess name:
Hollywood Bowl
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Review by:
citysearch c.
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Review content:
I bowl here twice a week, spending around $125 a month (not counting league fees). Add to that the fact that several of my friends now bowl here. I have a significant attachment to whether or not Hollywood Bowl treats its customers right.\r
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They're falling short. The current area sorely needing attention is the Food and Beverage area. It is unacceptable to run out of burgers for 2 days straight, or to dispense drinks without lids because they ran out several days ago. This is, after all, a major metropolitan city with plenty of places to buy ground beef and cup lids.\r
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But they'll fix that, and in two weeks it will be something else just as trivial and stupid...\r
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... like when they had a contest to see just how foul-smelling they could make the swampy men's room ...\r
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... or every summer when the Pro-shop is closed and you can't buy basic bowling supplies anywhere (like the front desk or the vending machines) ...\r
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... the heat and A/C is often broken\r
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... or the three weeks straight when the ATM machine is out of service ...\r
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Or maybe you'll NOT like one of the chronic problems ...\r
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... like the public address system that is inaudible half of the time\r
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... the slow lane service from the wait staff (yes, their poor management and staffing really makes you wait)\r
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... the 10+ year old, energy guzzling CRT scoreboards that display 2 out of 3 colors and aren't aligned\r
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... fouls aren't scored, half the time aren't even remembered to be turned on\r
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The place has great potential. The line-level employees do their jobs -- this is a management-level problem.\r
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The place just is not managed such that the issues are avoided or automatically handled (like buying burgers and lids either before or as you run out, not days later). That the joint's owners tolerate this kind of incompetence is simply amazing!
Pros: Large hall (48 lanes), something gets remodeled every summer or two, lower prices
Cons: Facility and business poorly maintained, poorly managed
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