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Businiess name:
Cincinnati Fluteworks
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Review by:
citysearch c.
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Review content:
I ordered a low level professional flute for my daughter from Pat on advice of a professional flutist who lives in my area that had dealt with Pat over the years. I ordered it on Oct 1and it was billed to my credit card. I was under the impression that she had it in stock and that it would be shipped out immediately and that I would have it the following week. Two weeks went by with no flute and no contact. The answering machine at Fluteworks indicated reduced hours due to an unexpected illness. I finally got ahold of Pat after leaving several messages and was told that she had yet to receive the flute from her distributer. More time went by with more unreturned calls and I was finally told that the flute had been lost by UPS and that she would reorder it and I would have it soon. More time went by and I finally enlisted the help of the local flutist as I thought I might have more luck getting some answers since she and the owner of Fluteworks had done business before. Finally, after 5 weeks, Pat called on a Wednesday to say that the second flute had shown up . Pat had promised on two occasions that she would overnight ship it at no charge as soon as it arrived. Late Friday she had still not shipped it stating that her UPS man had not shown up but that she was going to run it to UPS personally for shipping. Several more calls were made along with email from myself and the local flutist -Pat's machine said she was away for the weekend. When I finally got ahold of her on Tuesday she had a million excuses and she STILL refused to provide any tracking numbers. She promised to overnight ship yet another flute to borrow until the others showed up. I declined as I had by now already called my credit card company and had been refunded the full amount (with nothing more than a phone call - they did not even require anything in writing as per their usual policy). We went to a local shop and bought the same flute though it cost more. I bet Pat never ordered either flute.
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