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Businiess name:
Gustav's Bier Stube
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Review by:
citysearch c.
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Review content:
I'll start off by saying I have held the Rhinelander as ""My"" favorite place to eat for decades. But the staff in Gustav's side were beyond wrong and service is as important as the food in my opinion. I took friends for a treat but left feeling embarrassed of the service we had. My friend who is deaf in one ear, speaks loudly and she is a outgoing person, full of life. We had one beer each at the bar during our 30 minute wait at the bar. The bartender picked up the change glass, with $17 in it and my friend thought he took it as a tip. She explained it to him which he took offense to. After we were seated by a gracious host, our waiter took our orders for drink and food. We ordered beers with our food and a nervous assistant manager came by our table and said he wouldn't serve my friend due to ""certain signs"" of her being intoxicated. Before it had sunk in, he hurried away. She felt embarrassed and refused to stay even though we had ordered already. Being her friend is more important to me than eating at my favorite place. We left and I'm not sure I will return. The food has always been great and the service was outstanding but if this is the level of service they want to deliver in the future, I will not return. I lived in Germany for 3 years and this not how it was there. Very disappointed in their people.
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