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Either incompetent or crooked.\r
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To be clear, their maintenance staff was prompt and great. The initial check-in went smoothly, and for they took complaints about other tenants seriously.\r
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But do not go with them. \r
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A few friends of ours signed on with them per our suggestion. Had the same great check-in process, but when it came time for them to move at the end of their lease, getting their deposit check back was a nightmare. I should note that one of them is OCD, so the house was immaculate and they were promised the entire deposit back.\r
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However, they did not get it back. Not within the 30 days. Not within 60 days. They were given the run-around for over two months. They were told that it had gone to the wrong address (he had gone in and given it in writing and in person with a hard copy of the paper for himself as well). He called them to give them the right address. At which point they said that the check had been received already. He told them to void the check and send it. They said that they couldn't do that. I went in and vouched for him, and told them to get him his check. Finally, after +70 days, they got only part of their deposit check back. Apparently, new items of concern had been found, so they docked a few hundred.\r
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Then it came time for us to move. We had the same problem. Complete runaround on getting the check for our deposit. But, because I had dealt with the problem with my friends, I kept documentation of every interaction in the process. I went in to the office in person and gave my new address to ""Megan"" (I think there is more than one) printed by my new landlord! I gave it over the phone, and gave a copy of it at the time of my exit review. It was also on the receipt for the carpet cleaning, and bill forwarding that I gave them. Still, with all that, we've had the same issues. \r
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I called once a week regarding the check through the 1st 30 days. They said that they had 30 days and that they'd get it out before the 30 days was up. I called them a week after the 30 days was up, and they claimed that they had mailed it within the first two weeks of the last month...which is impossible because I had called after that supposed date, and they had said that they wouldn't mail it yet.\r
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So, either there is complete incompetence in their accounting, or they are trying to swindle people. In either case, that is not what you want in a landlord. We actually made the choice after our friends' debacle to not rent from an agency again, because it's too easy to get bamboozled when dealing with more than one person.
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