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Businiess name:
Bancroft Flowers Rl Dsgns Llc
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Review by:
citysearch c.
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Review content:
I don't know how to fully express my utter disappointment. WOULD GIVE ZERO STARS IF POSSIBLE!!!!
I placed an order with Bancroft Flowers for a delivery on Valentine's Day. The delivery was supposed to arrive any time between 9am and 5pm, at the recipient's place of employment. She never received the arrangement. The next morning when I called Bancroft the person on the other end said ""Well she must not have been there."" But she never once left work between 9 and 6. Then the representative said, ""Well, I'm sorry. We were overwhelmed. We'll deliver them today."" And offered to throw in a box of chocolates. When asked what time to deliver the arrangement, I said between 1 and 2, as that would be the only time she would be home that day. The person on the other end said no problem. At 12:45, while on her way home to receive the delivery, the recipient received a phone call from the delivery person stating that he was there, after 12 like he was supposed to be, but noone was home so he left them in the leasing office, and the lease agent said she'd bring them over."" Irritating, as the recipient had a baby and a large number of groceries to carry in, she could not simply swing by and manage an arrangement on top of that. The arrangement NEVER ARRIVED Wednesday, either. And when the friendly maintenance man finally brought over the arrangement on Thursday morning, the box of chocolates turned out to be a chocolate stick. Luckily for Bancroft, the arrangement was cacti~ if it had been flowers they would've been wilted by that point. How terribly can you botch a floral delivery on Valentine's Day??? They were a complete let down, basically blew off the fact that they missed the VDay delivery by tossing in a chocolate stick to make up for a delivery that arrived two days late. Will NEVER use them again, and will be sure to let anyone I know that plans on using them of their unreliable delivery system, poor customer satisfaction remedies, irresponsible delivery persons, etc. WHAT A LET DOWN!!!
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