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Businiess name:
Helmand
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Review by:
citysearch c.
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Review content:
I organized a formal dinner at Helmand in Cambridge (for a group of 12), and called two weeks in advance for a reservation. I called again two days prior to confirm, and was told that I would be charged $100 if I brought fewer than 8 persons. I assured them that we'd be more than 8. In fact, the day of, I politely asked if they could please accommodate two more persons. The hostess and manager said no, without explanation. We asked the waiter as well, were told to wait 30 minutes, and did so. However, they still did not accommodate our group. The experience was embarrassing and I hope no customer with a large group ever experiences what I did last night. Two persons from our group excused themselves to make the situation less awkward. We were gracious, had dinner and tipped the server accordingly. \r
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While I admit the food is good, my experience with the SERVICE there was really quite disappointing. I will never return to Helmand in Cambridge again. \r
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Helmand has 14 fewer customers now. I lost my appetite when treated so rudely. What's the point of serving good food when the service leaves you with a bad taste in your mouth?
Pros: Decor
Cons: Service was disappointing, Bad for groups, Incredibly uncomfortable
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