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Businiess name:
Yorktowne Hobby Shop INC
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Review by:
citysearch c.
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Review content:
It had been years since I walked into this hobby shop and I now remember why I rarely ever visited it, despite living only five miles away. While the selection of supplies looks pretty decent, the service is just terrible. I spent about ten minutes wandering up and down the aisles before anyone even greeted me or acknowledged my presence. The manager (owner?) seemed more interested in talking to a ""regular"" than helping a new customer, which is what I recalled from year's past. Absolutely terrible service. I walked out.\r
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You can get better service online from Tower Hobbies. Although I really like to patronize local businesses, I'm not certain that this one deserves to stay afloat.\r
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To Allen H.: I'm glad you have had such a great experience at the reknowned Yorktowne Hobby Shop. You obviously have no idea what you're talking about regarding my experience since you weren't there. You wrote: ""for one who obviously lacks the social skills to excuse themselves to an otherwise engaged proprietor to do so indignantly."" First, your writing and communication skills leave much to be desired (""to do so indignantly""? Who is indignant? Sorry, your sentence makes no sense.) Ever been to REI in Timonium? Excellent customer service is exemplified there. Second, please explain why a customer must ""excuse themselves"" (whatever the hell that means) or have ""social skills"" to expect a modicum of service? Excellent customer service means that a customer should not have to ""excuse themselves"" to have the owner or manager acknowledge the customer. Third, ""The proprietor, Jim Rogers, is a gentleman who is always ready to help any customer."" LOL; really. You are clearly a friend of the owner because Jim Rogers is certainly not *always* ready to help a customer. What an utter fabrication. Keep in mind that I have been to this hobby store three times over the years and have *always* had the same level of service. Based on the other online reviews, it's clear that my experience is typical.\r
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Frankly, I'm glad to see this business finally shut down. Good riddance, Yorktowne Hobby; you sucked in an epic, Panavision way. If you had been cool and friendly in the times I had visited, I wouldn't feel this way.
Pros: Good location if you live in northern Baltimore County, decent selection
Cons: Indifferent service that is not geared to engender loyalty, not especially friendly staff
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