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Businiess name:
Premier Salon And Spa
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Review by:
citysearch c.
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Review content:
Thank you so much for your feedback on your wife's visit with us. We greatly appreciate you taking the time to let us know how we can improve our customer service. We take great pride in our customer service, and it is apparent that we fell extremely short of not only your expectations, but ours as well. I understand that some people are more comfortable with the anonymity of the internet to air such problems, but it is always best to contact the management personally so that the situation can be rectified. We have over 25 employee's who are hard working and fantastic at what they do, and to paint them with the same brush as those you were unhappy with is unfortunate. We sincerely apologize that your wife's birthday visit with us was so unsatisfactory. This is TOTALLY unacceptable, and I am so glad you informed me of this so that this type of poor customer service doesn't EVER happen again in the future.
Dennis Emery
Salon Manager
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