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Businiess name:
Mad Capper Saloon & Eatery
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Review by:
citysearch c.
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Review content:
Planning on going out for a special occasion? I would not recommend Map Capper for many reasons. My friends and I intended on going to Map Capper for the beginning of a Bachelorette party. We wanted to have a few drinks and eat some food to begin our night. We called earlier in the week and the day of to see if we could reserve the loft (their only table for a larger group) and received the answering machine each time we called. The voicemail message said that the table could be reserved within an hour of your arrival and so we left a message saying that we’d like to be reserve the table and later showed up at the time we had requested the table. Upon our arrival, we were told that the loft had just been sat and that our wait would be anywhere from a half hour and up. We asked about the phone and both the host and the bartender shrugged us off as if it didn’t matter that we had called multiple times. When we finally were seated, our waitress was rude and short. She did not acknowledge the fact that we were celebrating a special event or anything. Our drinks took forever and they couldn’t even figure out how to ring in a stoplight shot. We weren’t even seated ten minutes before the manager rudely asked when we would be leaving so she could TAKE A RESERVATION FOR ANOTHER TABLE! When we confronted her on the fact that we had called multiple times to reserve the table she simply acknowledged that she had received the message. Our fries were soggy and greasy. Our burgers were burnt. Our waitress did not separate our tab and when we asked her to do so she appeared pissed off and came back ten minutes later with half of our tabs separated and told us we would have to figure out the rest of them because her fellow co-workers were frustrated with her for using the machine. Are customers not supposed to be treated with respect and consideration? I guess not at Mad Capper! To top it off, we were charged 18% gratuity on quite possibly some of the worst service I have ever had (being a server myself, I understand being busy and having lots to do, but that should never change the way you treat a table!). We all changed the amount of gratuity and yet were still charged the full amount, which we plan on alerting our credit card companies about since this is something which can be disputed. I would only go here if you merely are bar hopping in Stillwater and want a horrible experience to complain/laugh about later.
Pros: Location, Decor
Cons: Poor service, rude management, food
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