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Businiess name:
Sears
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Review by:
citysearch c.
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Review content:
My friend ordered a $1,800 fridge from Sears. It was delivered 2 weeks later. They put it in the living room and left. Next she wanted a water line put in so she had to have Sears come back to put the fridge in the kitchen which took over 4 hours of being on hold and told her order was closed and they could not find a record of her purchase. While on hold we drove to Sears where the manager took over and over 2 hours later we were set with an appointment. They never showed. Calling back she was again told there was no record of her purchase...etc, etc. It has been over 1 month and the fridge sits in the kitchen, not working properly, water line not hooked up and yet no record that she ever bought it. Do you want this to happen to you? Then go to Sears....
Cons: no record of your purchase, won't install without it so your in trouble!
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