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Businiess name:
Gresham Ford - Sales & Leasing
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Review by:
citysearch c.
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Review content:
I've been to Gresham Ford on two occasions, looking for a Mustang. The first time I visited, I walked around all the used mustangs and then walked around the new mustangs. There were a bunch of salespeople standing around, but not one of them ever approached me to inquire if I needed assistance. I actually left without ever speaking to a salesperson. I e-mailed Gresham Ford when I got home and relayed my experience. They didn't even e-mail back to apologize. After looking unsuccessfully for several months, I decided to give Gresham Ford another shot, thinking that perhaps my next experience might be different given the current economic downturn and Ford's need to move vehicles. I returned a couple of days ago and was quite surprised that my experience was identical to that of my first visit. I parked my car near the office and walked a substantial distance across the lot to look at the two used mustangs they had. Again, salespeople were standing around and not one made an effort to approach me. Now, I really don't like those car lots that have pushy salespeople, but I also don't think it's good customer service to ignore people who are obviously looking for a car. If you want to stand around looking at cars without having to speak to a salesperson, then Gresham Ford might be the place for you. However, if you are really looking for a car and want customer service, you might want to go to another Ford dealer rather than go begging at Gresham Ford for assistance from a salesperson. If you have to beg for customer service before the sale, it puts you in a bad position for negotiating. Also, if you have to beg for customer service before the sale, imagine what it might be like if you have any problems with the car after the sale is complete.
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