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Businiess name:
The Home Depot
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Review by:
citysearch c.
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Review content:
Buyer beware: get ready to experience firsthand what it feels like to be an individual consumer at the mercy of corporate America. I ordered $2700 worth of cabinets from Master Bath after reading good reviews of MB online, and I was shocked to discover EVERY one was broken or gouged. FYI: Ikea makes better quality cabinets for 1/4 the price. When I went to the store in a panic to request a refund, I talked to the mgr. for special orders and was told, ""I have to talk to my manager."" I heard this song and dance over and over for the next EIGHT WEEKS. I stupidly believed he would call me back by promised dates, and he NEVER did; it was I who had to call the store to get an update after deadlines had passed, and even then, I was usually told, ""I have to talk to my mgr."" I was totally taken advantage of, especially b/c I was nice about everything, but HD had my money, and who wants to help a customer who harrasses? I had to move out of my small 1BR condo because it was filled with broken cabinets for SIX WEEKS and made it unlivable. It took threatening legal action, filing w/ B. B. B., and contacting the media to have the cabinets removed and get a full refund. If you have problems at this HD, ask for the only competent person there, ROXANNE. She personally brought a truck to my home to collect the broken cabinets, and it was she who figured out that my refund hadn't been processed for two weeks after it had been promised b/c the special orders mgr. never bothered to tell me he didn't have my credit card number. I was put in financial peril by HD's antics, and this disaster cost me EIGHT weeks of my life; it was a NIGHTMARE in customer service. I'm a young ethnic female who saved for YEARS for this project, and I wonder if I would have been so horrendously jerked around were I a 50 year-old white man. I feel powerless to do anything about this situation; what does the feedback of one customer matter to a Fortune 500 company, much less the Torrance HD?
Pros: Roxanne, an Assistant Manager
Cons: customer service, communication, prompt handling of problems
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