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Businiess name:
Cruz'n Quick Lube
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Review by:
citysearch c.
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Review content:
I received a coupon in the mail for $2 off a regular oil change, which made this the most affordable place to get one done. I stopped in this afternoon and was quickly brought in. I spoke with one of the technicians who took my coupon and told me that since I needed a little better grade of oil in my car (which I already knew), it would cost $3 over the discounted price. I agreed to this price, and they started changing the oil. The owner came over to have me fill out some paperwork, and quickly told me that the higher grade oil I needed was actually going to run me $50, and once I told him I'd been guaranteed a price of $21 and would have to find another place of business...he said ""well we've already drained your oil, the best I can do is $50"". I tried my best to keep my cool and tell him that I as the customer was guaranteed a certain rate by a technician when the oil was drained--and it was not MY fault that he'd decided on a higher price for the service after...so the ""best"" he would give me is $5 off, leaving me at $45, over twice what I was guaranteed at the beginning. He then proceeded to tell me his sob story about how expensive the oil was, and offered to give me the empty can to take to the other shops to see if they could have offered me a lesser price, which I have since spoken to several shops who quoted me at MUCH less for this service/oil grade. Please save yourself the hassle of dealing with these unprofessional jerks...learn from my mistake, save your money and go elsewhere!
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