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Businiess name:
Grand Asia Market
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Review by:
citysearch c.
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Review content:
As a recent transplant from the San Francisco area, I can?t tell you how happy I was to see this store. However, during my first visit my happiness turned to frustration and anger. \r
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I went to your store today with the thought of having lunch and a quick look around. Noticing that the cafe only takes cash, I decided to see if I might buy something ? thinking I could get cash back from the debit-card purchase, then grab a bite. After settling on a sake set for four, I got in line to pay for the item. \r
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Imagine my frustration when I was told, ?sorry, no cash back?. \r
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Not only am I out the 18 bucks I used to pay for the sake set, I couldn?t even have lunch ? which was the reason I was there in the first place. \r
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If they had simply posted a sign to the effect ?no cash back?, at least I would have known up front that my plan to buy an item, then have lunch? would not work. \r
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If they had posted such a sign, I?d have no reason to write to you as I am doing. \r
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Well, at least they sold the sake set. \r
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Even the flea market takes plastic. \r
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Making matters much much worse is the phone-baloney ""your opinions"" link / page they have on the web site. When I saw that page, I thought they might care a bit about customer service, so I related the above story... then clicked ""enter"". \r
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Guess what?! That page is BOGUS and returns an error message. Having tried again and again to get the page to execute, I am convinced they don't actually want customer feedback and don't care about customer service. Typical...\r
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Whereas before they would have had a long-standing and oft-visited customer in me and my family, now they have a single visited customer who feels ripped off for having bought anything, and will never visit that store again. \r
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I recommend everyone likewise avoid this place like the plague.
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