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Businiess name:
Severna Lawn & Power, Inc.
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Review by:
citysearch c.
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Review content:
This is real review that I've posted on other sites. I am spreading it out to make sure this guy loses business for being a jerk.
Avoid this place like the plague unless you are looking for a fist fight. This morning the owner (a short man with a mustache called Dave) called me ""a punk"" and ""a boy"" and also ""a punk boy"" and GOT IN MY FACE! He was seconds from felonious assault and staring me down over a freakin' lawn mower he'd said would be fixed by the time I arrived. Wow!...this guy has some anger issues! He did so simply because I had the audacity to ask for my mower back (unfixed) after nearly 2 months of poor treatment on the phone (interrupting, long hold time, and talking down,) excuses with promises to follow up, zero follow up, & altogether AWFUL customer service. They strung me along for 7 weeks with zero progress. So after being told it would be ready by Tuesday, I showed up on Saturday to find it not fixed. The guy blew up just for my asking for it back. He exclaimed that ""he didn't sell me that Husqvaurna mower"" Well, dingleberry, do you fix mowers or not? You sure accepted it and took my deposit 7 weeks back without flinching. Check out the other reviews, he's a brand snob which is silly considering he's basically Sling Blade.
Please read and believe the other reviews about this place. The guy treats you like a rube and a nuisance. He doesn't care about your business and should you complain about his nonsense/incompetence, be prepared to be insulted and possibly need to physically defend yourself. They are incompetent to fix your mower and ignorant of the fact that in an age of online reviews for everything, treating your customers poorly will affect your top and bottom lines.
There's a reason why this store is empty on a Saturday in spring. Check his competition, they are packed!
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