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Businiess name:
Pacific Sales
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Review by:
citysearch c.
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Review content:
If I could give this store no stars, I would. I've dealt with so many problems since the minute we made our first purchase here. The stove works great, but Pacific Sales Burbank...not so much! They have poor customer service, including inconsistent information, not returning calls, not calling when parts have come in, and non-apologetic for any of their flaws either. The only person there that has been helpful is Leon the store manager. I think he's the person hired to fix the many many mistakes made at that store. If I called in with an inquiry and spoke with someone else other than him, I was almost always given wrong information and sometimes no information at all (no returned calls...so frustrating). The stove we bought was from a sales person named Larry. While he was nice while we were buying the product (of course, what sales person wouldn't want to make a sale) I think he checked out the minute the transaction was made. I am still waiting on a follow up call from him. Caution to anyone thinking of buying from this store......Please, Please consider buying somewhere else OR have extreme amounts of patience.
Pros: Nice products
Cons: Customer Service, etc.
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