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Businiess name:
Augusta Fuel Company
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Review by:
citysearch c.
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Review content:
If anyone in the Augusta area needs home heating oil I do not suggest getting it from Augusta Fuel Company. Poor management, lack of customer service skills, and their ability to disrespect customers is appalling. I pay for a service and I expect to get it (that's not asking too much). Mistakes happen in every business, human error is unavoidable, but it is the company's responsibility to make things right. Customer service certainly is not one of this company's strengths, we were spoken to rudely and unprofessionally, as if we were lying about the absence of oil in our tank that they claimed was there.
Bottom line, I'm not going to pay for oil that is not in my tank, it's unfortunate that this oil is unaccounted for, but in all honesty, it is not my problem. It has been over a week, and this issue has not been resolved. They are more focused on finding the oil (which they misplaced) rather than satisfying their customer. I understand it's business and that is a lot of money they have misplaced, but they will find the oil, they will never satisfy this customer.
Sincerely ,
A Very Dissatisfied Customer
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