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Review content:
This place has terrible customer service once the sale is made. Installment was horrible, our entire basement smells like smoke, its permanent as we have not been able to use the fireplaces, the handle broke off the downstairs fireplace the first time we tried to use/open it. Now it wont open at all. The upstairs fireplace handles are also defective, we've called on this after installment, nothing has been done. They measured our fireplaces wrong and ordered the wrong fireplace, had to then order a bigger fireplace which after installment we were told was over $4,000.00 MORE. Of course we dont have an extra 4 grand lying around, but they will not fix their mistakes unitl we are paid in full. However we are in the position we are in BECAUSE they measured wrong in the first place! Had we known the true price of these two fireplaces (we had already paid almost $13,000.00, they wanted well over 4,000 more) we would have never bought them from Chim Chimney. We were warned before we ever did business with them, and we should have heeded that warning. We regret doing business with Chim Chimney. We've had no work for 6 months, no fire places in the coldest part of winter, Our basement smells like a forest fire, our childrens clothes smell like smoke, but they wont come do anything until they get their last $1300.00 it just rediculous. They've gotten over $12,000.00 from us so far, but because we cannot come up with the rest, which is now less than $1500.00 dollars, They will not fix anything that came from their store! It shows exactly what kind of customer service they give! All they care about is taking peoples money, not taking care of their customers after they gave them business. I also posted a review on their Facebook page yesterday, Paul McNeill responded to me today with ""we will fix your fireplace with no questions asked as soon as your balance that is over 16 months old is paid. After that no problem on fixing the handles. Im sure you understand."" LOL, yes....I understand you didnt do your job right in the begining,and now we are paying the price. Trust me, do not do business with Wenatchee Chim Chimney, they do not care about their customers. He then blocked their facebook page. Isnt that great customer service? Never again....lesson learned. Stay clear, obviously nothing has changed.\r
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