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Businiess name:
Momofuku Ko
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Review by:
citysearch c.
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Review content:
I went to Ko before, sometime this spring. The food was very uneven--some dishes were completely outstanding while others were utterly forgettable. After all the hype I was prepared to be completely blown away... I was not.\r
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I got reservations for tonight but could not go. I posted them on Chowhound, and fully assume that someone snatched them up. I checked on their site and did not see the green Xes showing my slot was available.\r
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Now however I get an email from Ko telling me that I will be charged the cancellation fee in accordance with their policy. I would understand if they were left with an empty space--but I know for a fact that the reservations were taken by someone else.\r
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I am so annoyed with these people. With customer service... no--attitude like this they will not survive the economic downturn where we all think twice before plunking down $200 for dinner. I certainly won't be going back--it just wasn't spectacular enough the first time I went to justify their S#$%& attitude.\r
Pros: some dishes are truly inspired
Cons: some dishes are real duds. crappy cancellation policy. BAD ATTITUDE.
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