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Businiess name:
Pasta Luna
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Review by:
citysearch c.
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Review content:
We set up a retirement dinner for almost 60 people so you would have thought we'd get acceptable service. There was no air conditioning (it was 98 degrees outside that day) and there hadn't been air for two days. We didn't know this until we walked in the evening of the dinner. The owner kept telling us someone was on the way...ha...he knew ""his guy"" was out of town for the weekend and apparently hadn't bothered to call anyone else. He didn't offer fans...we had to bring our own. Things happen, but this guy didn't even bother to come out and apologize for the inconvenience. The manager on duty was very nice and did the best he could, as did the rest of the staff. The salads and entrees were fair but not worth the money. The deserts were awful. I think some of them melted and the cheesecake was horrible, grainy and no taste. A glass of house wine was hideously expensive . The floor on the way to and in the restrooms was wet and like a sheet of ice. Things weren't as clean as they should have been...floors, walls, windows, etc. Thankfully most people in our group dealt with the discomfort and inconvenience well and we did receive a small reduction in price (not near enough for what we put up with). The owner of this restaurant is just not ""with it"". He says one thing and does another and doesn't seem to remember either. I thought this may have been a fluke but so many people have told us they have had bad experiences at this restaurant it's obviously a pattern. It was a good place to eat in the past and it's a shame things have changed so drastically. This only reaffirms my feelings that eating out is a gamble and usually not worth the price or trouble.
Pros: None.
Cons: Not clean, poor value, poor customer service.
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