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Businiess name:
Smiths Bar Restaurant
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Review by:
citysearch c.
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Review content:
This bar started out fine. While our server was slow and the beer selection was limited we were having an OK time and glad to be out of the cold. Things went south when the shift changed and our server made us cash out since she was leaving. We were ok with that and understood. \r
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A grungy looking guy came over and asked if we needed anything. He didn't introduce himself or say he was going to be our new server. Actually, we didn't even know who he was. We didn't need anything at that time, so we told him we were OK. He never returned to check on us, so we went up to the bar when we wanted another round. After two plus hours of us serving ourselves, he actually came over and grabbed one of ours beers and told us to move to the bar since we were not letting him serve us. We explained we did not care who served us as long as someone did, but we were not going to move. He proceeded to tell us we needed to take our glasses into the kitchen and wash them ourselves. Then, he threatened to call the police, and finally, he took the beer and walked off. \r
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Of course, we got a manager to come over because we were not going to be treated that way. It was not our fault he failed to ever come back by and check on us. The manager was minimally apologetic and returned the beer that had been taken into the back. She didn't give us a new one, it was the same one with the grungy guy's fingerprints all over the glass. She literally did not care that he had grabbed a beer off our table and yelled at us to move to the bar. There was no offer to make it right.\r
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In a city full of great places to go I would never go here again. Find somewhere that is happy to have your business and will treat their customers with a little respect. Go somewhere with a manager who knows how to be professional and a wait staff who wants to wait on you.
Pros: Still trying to think of some...
Cons: Bad service; staff threatened us; I doubt they know what customer service is.
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