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Businiess name:
Equinox Pasadena
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Review by:
citysearch c.
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Review content:
The club itself is nicer than most gyms I've been to. Love the classes and equipment. Staff is ok. I had injured my back about half way into my one year membership and stopped going. I never bothered to put a freeze to my account and paid for the monthly fee. When my one year term is up, I decided not to renew and hand delivered a cancellation of membership so that I won't get billed the month to month. Manager contacts me to acknowledge receipt of cancellation while trying to convince me to stay on. I turned them down. The next month I get a letter from collections department stating I owe the monthly due. I called to resolve this and they said that they will follow up with the manager. The following month, I get another letter from collections department stating that I now owe 2 months worth of dues. Again, I contact them and they said manager must have forgot to terminate my account and they will go ahead and fix this. Here we are 6 months later and they forwarded me to collection agency for the 2 months due. WTF??? I expected more from this place and now I will do everything that I can to make sure everyone knows how unscrupulous and greedy this gym is.
Pros: Classes
Cons: Manager is a j3rk.
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