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Businiess name:
City Volkswagen of Evanston
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Review by:
citysearch c.
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Review content:
This experience was so bad, that I decided to write my first review. I bought an '06 Audi A4 from the Mazda dealership. I am not an overly experienced car buyer, but feel that I do pretty good research. First issue - I was told by the sales guy that the extra key for the car was in the warehouse and would be sent later. After a week or so, I called and left a message asking the status. He left me a message in return stating that he did not find it and was unsure if there was one. He was going to check. I called a few times and never did hear back. Next issue - Within the first month of getting this car, I already needed new brakes. Keep in mind that during that time, I did not drive the car (since I was in another country). I called and spoke with the sales manager there. He agreed that it should not have gone out so soon and would ""split"" the cost of the brakes, since this is a normal wear item. I asked if they do inspections and they do. So why this wasn't caught. It is up to them whether to replace the brakes or not, but they do meet Illinois min. safety requirements. I was not happy, but agreed to have the service manager call me for more details and make an appointment. I took the car to Audi and Midas. Knowing that I was going to go back to the dealership to get them fixed, they both laughed at it meeting the min. requirements and said that no car should have been sold with those brakes. I called and left two messages for the sales manager since no one called me back. After I reached him, he proceeded to tell me that this is my fault for not being a diligent consumer (thus in my opinion, agreeing that he sold this knowingly). Among the many other things he said to me, he refused to apologize or admit they did anything wrong. By law, he is correct. I asked why I couldn't have been informed when purchasing the car at least. All I am to them is money. He even admitted that if ""splitting"" the cost was not going to make me happy, then why should he waste good money on me. I am in customer service and understand between doing what is best for the company and consumer. Since they sell x number of vehicles, I did not seem to matter as a customer, as the guy stated to me in not so many words. If I ever treated someone like he treated me, I would be fired. I know I sound angry. Well I am. In the end, I went somewhere else. I couldn't trust that I was actually ""splitting"" the cost. I would rather pay the extra money and go somewhere else. I thought that buying a used car from an actual dealer was safe and I would get a quality vehicle. Whoever reads this, please look at other dealerships. I know I am just one customer, but I am still a person and deserve a lot more respect than what I received.
Cons: Everything
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