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Businiess name:
Columbia Dental Care
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Review by:
citysearch c.
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Review content:
Their filing practices were unorganized, my records constantly ""lost"", and they failed to abide by the contract rates agreed upon with my insurance providers. Dr. Kleitches would not file secondary insurance, so I was required to pay the difference of my primary insurance coverage at each office visit, which I would later found out was too much, and that Dr. Kleitches was not honoring the contract rate. \r
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I had trusted Dr. Kleitches in good faith when paying on checkout that they were charging me the allowable rates. Instead I was being charged the difference between the allowable rate and the Dental Office's arbitrary rate. \r
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To put it simply, if their rate was $120 but the contract was 80% of $100, I paid 20% or $20, but was given a negative balance of $20 on their books. When my secondary sent them a check of $20 to reimburse me, they kept it and I got nothing. \r
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I have discussed this with Dr. Kleitches staff, who seem to have a higher than normal turn-over rate, to no avail. One ""new hire"" even told me that Dr. Kleithces fired most of his staff and that most patients files were incorrect for one reason or another. I made an exhausted attempt to contact Dr. Kleitches by phone and discuss the issue but was unanswered or avoided. When I attempted to discuss it while visiting his office, he refused to leave his desk and told his secretary that he would not discuss the matter. \r
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I contact both insurance companies for guidance as well. From their perspective, they met their obligations, and the rest is a civil matter. Both insurance companies also suggested I get a lawyer. I'm not a lawyer, but it seems like a common sense case. Dr. Kleitches is breaking a legal contract. \r
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I am willing to provide as much information as possible to ensure that this issue is resolved and that other patients of Dr. Kleitches aren't being illegally overcharged as well.
Cons: borderline fraudulent insurance claims practices
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