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Businiess name:
Smart Tan
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Review by:
citysearch c.
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Review content:
I have been to a few other tanning places before, usually signing up for the $___/month unlimited plans. I did the same here, $19.95/mo. unlimited, and went on Tuesday for one of my trips, no problems. Today (3/1/07) I came in and there were signs that changed their policy as of 2/29 to needing to pay in addition to the monthly fee. After calling her manager the service girl told me that I will need to pay and that it was in what I signed. She tried to show me one of their current contracts, so therefore I asked to see my contract with my signature. She looked in the folder and called her manager back to tell me not all the contracts were there and she would have mine for next time. \r
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I was not the only one with this problem. There was a girl behind me in line that had been a member at the unlimited level for a number of months longer than, I who had never heard of this new policy. Service girl called the manager and this customer all of a sudden had $20 of bonus money accumulated on her account and she could pay each visit's fee with that. The customer had no idea about this 'bonus money' on her account of course. Management is not to be trusted.\r
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Service in general was not good. They have a walkie-talkie system set up in each of the rooms so in case something happens you can just call them so you don't have to get re-dressed. I was almost ready to get in the bed once and realized I forgot my goggles. So I called the walkie-talkie. Three times, no answer. I got re-dressed, called again, and went out to see what was up and get some ""winkies"". The two service girls at the desk were watching TV. I got the ""winkies"", for which I was charged of course, and finished.\r
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Between my two experiences I would absolutely not recommend this place to anyone. They are the only tanning salon in the area so they think they can get away with treating their regular customers very badly and we have no option but to go back. I absolutely don't recommend it.
Pros: Absolutely None
Cons: Service, Management, Attitude
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