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Businiess name:
Dragonwell Bistro
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Review by:
citysearch c.
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Review content:
3 words: horrible customer service. Its cute inside, but the price for regular food and the rude service isn't worth it. 3 friends gave me bad reviews but I figured with the groupon I got, I would give it a try. My sister and I went there on a Friday night, the place was dead. We walked in at 11:25 and the server told us they had last call already at 11:30... I don't think he noticed the clock. But I didn't bring that up. I had called earlier that day they confirmed what I saw online saying they served up with full menu until midnight. When I mentioned that the server looked like he could care less, and he asked if I wanted to speak with the manager. Instead of clearly appreciating customers coming in wanting to try the place and taking the input to improve that manager just made the situation worse. He was rude, arrogant, and obviously didn't care about how he came across. Appreciation and empathy was not something either of those workers knew about. Waving me off and giving he huffs and puffs and snide comments. If your door, online website, and when someone on the phone says your open until midnight and serving until then - I would assume it only means one thing - they serve up until midnight. However the manager Francis seems the think other...
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